The Role:

Product Operations is a multifaceted role that focuses on optimising the end-to-end lifecycle of our product, driving cross-functional collaboration, and enabling product teams to focus on what they do best: build great products. It is a role that is a mixture of strategic and tactical outcomes.

You will:

Align: work closely with the product leadership to help their teams communicate effectively with the wider business, and each other, as well as business leaders throughout the business to ensure their interaction with the product function is as efficient and valuable as it can possibly be. 

Enable: Provide the means for product teams to complete routine and strategic tasks themselves, as efficiently as possible (but not taking on their tasks for them).

Improve: Work continuously and iteratively to improve how teams work by removing barriers and bottlenecks, reducing time spent on processes or tasks, and providing everything teams need to do the best job they can.

What you will be doing:

Strategic Support: Assist and enable the Product Management teams, squads and tribes in the production and maintenance of product strategy, by ensuring effective, reliable communication, providing necessary resources & tools, and facilitating cross-functional collaboration to build, publish and execute the plan.

Business Alignment: Be focused on both supporting the product function, and by extension the technology function within the business, as well as supporting and enabling the entire business with what they need from the product teams to sell, support and market the product. Support the business but through a Product lens and product focus.

Data-informed Decision-making: Leverage and provide data and analysis to inform decisions, identify trends, and uncover insights that drive continuous improvement and help guide the overall product strategy. Facilitate the establishment of key performance indicators (KPIs) and ensure these metrics are tracked and reported consistently across teams.

Valued Communication: Ensure that Product communicates clearly, efficiently and regularly with internal stakeholders with information and updates that have value and they can easily consume and reuse in their own roles. Provide guidance on delivering value to the right audience at the right time with the right level of information, and formalise feedback routes for suggestions, ideas and opportunities supporting efficient, focused inbound communications

Iterative Improvement: Ensure existing product operating processes, frameworks and methodologies are needed, add value or require iterative improvement, focusing on processes for data, communications, collaboration specific to our business. Implement a good change management mindset in rolling out iterations of all changes across your close teams and all teams in the business.

Cross-functional Collaboration: Foster open communication and facilitate alignment between various groups, such as product management, engineering, design, and marketing, ensuring everyone works towards common goals. Use project management methodologies to drive outcomes through process changes or tooling, defining scope, milestones, timelines and risks to execute on the work being done by you and the teams. Promote a positive working environment by creating empathy with people beyond the boundaries of their working group, being an ambassador of the company values.

What are we ideally looking for from you:

Product Operations is a strategic support role for the whole business, that is as much about coordinating people as it is technology and processes. Therefore, the role supports a vast array of experiences and enables a wide diversity of backgrounds and careers, each bringing their own skills to the position. 

Predominantly, product management careers have a large crossover of skills and experience. However, those from a project management, product marketing, business analysis, people management/HR or Quality Assurance background could also contribute well. 

Specifically we are looking for the following, but we know this is a wishlist, so if you do not have everything on the list, you should still enquire
 

• An understanding of the full software development lifecycle (SDLC), including discovery, feedback, analysis & data analytics and release processes. 
• Works iteratively and pragmatically - Rome is not built in a day, so do not try to change the way colleagues operate in the first week!
• A logical and analytical mindset understanding what can be changed, what value change can bring, and comfortable using data to back up proposals.
• As well, an empathetic attitude to truly understand the problems you are trying to support and solve with your colleagues.
• Being comfortable with ambiguity, resilient to change, having the ability to adapt, and happy to be challenged, and challenge others.
• Experience managing task management & roadmapping solutions - e.g. Jira, Asana, ClickUp, Productboard Aha!, Prodpad.
• Ability to understand, refactor and implement large knowledge bases, using the most suitable information architecture and documentation solution at hand - e.g. Confluence, Notion, etc
• Ability to grasp product data and analytics to drive better decision-making, forming relevant insights from data using the most suitable product analytics solutions - e.g. Pendo, HotJar, Google Analytics
• Proficient in crafting precise and visually appealing data visualisation dashboards, empowering the audience by enabling data manipulation and interaction, business intelligence tools - e.g. Looker (Google Data Studio), PowerBI, Tableau, etc
• Experience administering, facilitating, driving adoption and managing software tools in general 
• Experience and confidence in facilitating, as well as presenting at, meetings and presentations with large audiences (whole company).
• Experience and confidence in working with all levels of the business - from c-suite to individual contributor (IC) level. Not afraid to make suggestions, to argue your point, or roll out net-positive changes that might not please everyone, everytime.