ProductHUB is an asynchronous, on-demand resource base for SaaS businesses housing & democratising common information your business-wide teams need
Simple, accessible to all, on demand.
Your central documentation space:
Use what you have already!
Metrics & Analytics
Submit Ideas*, Requests*, Bugs*
Provide Internal Feedback
Product Demos & Onboarding
* Feedback and request forms and workflows may live here, or not, depending on the technology and processes in place in your organisation.
Typically, content should be written with the least technical colleagues in mind!
Typically, most content is for the attention of the commercial team.
Consider what value these teams need to help guide content.
Some content can be tailored for different audiences - such as layered roadmaps
Some content can be tailored for different uses - such as filtering internal and external content to different areas.
For more information, see Audience-Led Communications
Embed & consolidate whatever you can to reduce duplication and effort.
Reuse information, don’t recreate information.
Product Operations owns the overall setup, frameworks, page layouts and providing the facilities to the business.
Product Management - and other teams as needed - are responsible for the content itself.
ProductHUB was created by Graham Reed - though there are many versions and iterations of this used by many teams the world over.
Much thanks goes to Koen Dubelaar for his input and review of the material related to ProductHUB.
Thanks also to Cobalt where much of a version of ProductHUB was implemented.